Patient Call Center Agent

ACCESS CARE is an international management service organization supporting healthcare professionals in developing their high-quality services towards satellite operations and extending healthcare into the heart of communities.

We are passionate in expanding our presence in America, Europe and Asia. To make this possible, we are inviting equally passionate and talented individuals to join our team and together bring healthcare to the next level.

We are on the lookout for the following talent:

We are looking for a professional and customer-focused Patient Call Center Agent to support our Practice Management operations by handling both inbound and outbound patient communications. This role is responsible for assisting patients with scheduling, appointment coordination, follow-ups, reminders, and general inquiries while delivering excellent patient experience and maintaining operational efficiency.

The ideal candidate has strong communication skills, is highly organized, and is comfortable working in a fast-paced healthcare environment.

• Answer inbound patient calls professionally and efficiently
• Assist patients with appointment scheduling, rescheduling, and cancellations
• Address patient inquiries regarding appointments, services, and general concerns
• Route calls appropriately based on patient needs
• Document patient interactions accurately in the system

• Conduct outbound calls for appointment confirmations and reminders
• Perform patient recall and reactivation outreach
• Follow up with patients regarding scheduling updates and missed appointments
• Support operational campaigns and patient engagement initiatives

• Coordinate patient schedules based on provider availability
• Ensure accurate patient demographic and appointment information
• Assist with maintaining provider schedule optimization
• Support intake and patient flow coordination

• Update patient records and appointment notes accurately
• Maintain confidentiality and HIPAA compliance
• Ensure accurate call documentation and tracking

• Meet productivity and quality standards
• Maintain professionalism and patient-centered communication
• Support team goals and operational KPIs

• Previous call center, customer service, or healthcare support experience preferred
• Strong verbal and written communication skills
• Ability to handle both inbound and outbound calls professionally
• Strong multitasking and organizational skills
• Comfortable working with scheduling systems and data entry
• Basic computer proficiency and Microsoft Office knowledge
• Healthcare or dental experience is a plus
• Willing to work on-site and on the night shift

• Experience in appointment scheduling
• Familiarity with EMR/EHR or practice management systems
• Experience handling patient communications
• Strong customer service and conflict resolution skills
• Ability to work in a fast-paced environment

• Communication skills
• Active listening
• Patient service orientation
• Attention to detail
• Time management
• Problem-solving
• Team collaboration

• Opportunity to support patient care and healthcare operations
• Collaborative and supportive work environment
• Career growth opportunities within Practice Management
• Exposure to healthcare operations and patient engagement workflows

If this is you, please apply now. We look forward to hearing from you!