Call center agent
Angeles
Job Description
Posted on 13 May 2025
As a Customer Service Associate for our Financial account, you’ll provide professional support across multiple channels. You’ll handle inquiries with empathy, accuracy, and a strong understanding of banking services. Your ability to stay composed and adapt quickly ensures a smooth and efficient experience every time.
What you’ll bring to the table:- Manage customer interactions with professionalism and composure, even in high-pressure situations
- Resolve customer concerns efficiently while identifying and anticipating future needs
- Apply insights from customer feedback to improve service quality and personal performance
- Adapt to evolving processes and confidently handle situations with limited information or changing priorities
- Use internal systems and technology tools effectively to assist customers and troubleshoot issues
- Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
- Build rapport and trust through consistent, empathetic, and solution-oriented communication
- Demonstrate a solid understanding of banking products and services to provide accurate and helpful support
Qualifications/Requirements
You’re the perfect fit if:- Excellent communication skills in both written and spoken English
- Experience in customer service, with the ability to manage interactions across various channels
- Strong problem-solving skills and effective communication
- Ability to adapt to new technology and processes
- Strong time management and organizational skills
- Knowledge of banking products and services is a plus
- Ability to stay calm under pressure and resolve issues efficiently
The good stuff coming your way
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent (including same-sex partner)
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
Work location
ANGELES CITY, PAMPANGA
Remarks
No additional remarks
Apply now
Speed CommerceAngeles
call center agents create incredible experiences daily for our clients. By removing our customers' headaches and delivering customer-focused solutions, our clients can focus on what matters most, growing their business. We invite you to join our team...
Angeles
Job Description
Posted on 13 May 2025
As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
KEY...
Tarlac, 38 km from Angeles
NEKSJOB TARLAC is hiring a Full time Call Center Agent role in Tarlac City, Central Luzon. Apply now to be part of our team.
Job summary:
• Flexible hours available
• No experience required for this role
• Expected salary: ₱23,000 per month...