Financial Account Specialist - Up to 26k monthly pay (B)
Caldwell Communications Cebu
Customer Service Representative – Financial
Cebu City | Onsite | Up to ₱26,000/month | Full-time
Cebu City | Onsite | Up to ₱26,000/month | Full-time
Caldwell Communication
COMPENSATION & BENEFITS- Up to ₱26,000 monthly basic salary
- Performance-based incentives and bonuses
- Paid training and upskilling programs
- Clear career growth opportunities
Job Description
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate and professional support.
Responsibilities:
- Respond to financial inquiries via phone, chat, or email
- Assist with payments, account updates, and billing questions
- Document all interactions in the system
- Escalate complex issues to supervisors when necessary
- Maintain productivity, quality, and customer satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on financial processes and systems
Requirements:
- With at least 6 months of BPO experience
- At least a High School or Senior High School graduate
- Strong English communication skills
- Customer-focused and detail-oriented
- Basic computer literacy and multitasking ability
- Willing to work onsite in Cebu City
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