Customer Service Representative (NON-VOICE)

Job Title: Customer Service Representative (CSR)

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative to handle inquiries, resolve concerns, and provide high-quality support across various communication channels. The ideal candidate has strong communication skills, problem-solving abilities, and experience in handling high-volume customer interactions in a fast-paced environment.

• Handle inbound and outbound customer inquiries via chat, email, and phone
• Provide accurate information regarding products, services, and company policies
• Resolve customer concerns, complaints, and escalations in a timely and professional manner
• Maintain a high level of customer satisfaction through effective communication and service delivery
• Document customer interactions and update records in CRM systems
• Identify customer needs and recommend appropriate solutions
• Escalate complex issues to relevant departments when necessary
• Meet and maintain KPIs such as response time, resolution rate, CSAT, and quality standards
• Collaborate with internal teams (Operations, Marketing, Compliance) to improve customer experience

• Bachelor’s degree in any field (preferred but not required)
• At least 1–3 years experience in Customer Service / BPO / Support roles
• Strong verbal and written communication skills in English
• Experience handling chat, email, and phone support
• Familiarity with CRM tools and ticketing systems (Zendesk, Salesforce, etc.)
• Ability to work in a fast-paced, shifting schedule environment
• Strong problem-solving and multitasking skills
• Customer-oriented mindset with attention to detail

• Shifting Schedule (Day/Night Shift)
• 6 days per week
• 8–9 working hours per day (including break)

• Competitive Salary Package
• Government-Mandated Benefits:
• SSS
• PhilHealth
• Pag-IBIG
• Additional Benefits:
• Night Differential
• Overtime Pay
• Performance Incentives / KPI Bonus

• On-site (Specify Location, e.g., BGC, Taguig City)