Software Engineer - Manhattan

Job Description

Software Engineer- Specialist

Service Delivery Group – Supply Chain – Manhattan - Warehouse Management System

(For Incident, Problem, MWR, RIT and Tools Development)

Non-negotiable skills:

Manhattan Support & Warehouse Management:

• Hands-on experience in Manhattan WMS application support
• Strong understanding of warehouse operations
• Experience in release planning, deployment support, and change management processes
• Ability to create test cases, test scripts

Cloud & Data Engineering Platforms:

• Microsoft Azure (including Data Factory and Data Lake)
• Google Cloud Platform (GCP), including DataFlow and Composer (DAGs)

Programming & Application Development:

• Java (including Spring Boot)
• JavaScript (including React)
• ESP
• Stonebranch
• MQ
• Mainframe
• Kafka
• Azure
• GCP/UDP
• APIs

Databases:

• Azure DB
• DB2

Data Serialization:

• XML
• Json

Job Qualifications:

• Bachelor's degree in computer science or related field
• At least 3-4 years of experience in application or production support
• Must be highly technical, analytical, and detail-oriented
• Strong problem-solving and creative thinking skills for diagnosing and improving procedures
• Excellent oral and written English communication skills, with the ability to explain technical issues to non-technical audiences
• Must be proactive, self-driven, and able to work both independently and collaboratively
• Willingness to work in a 24x7 support model, including on-calls, weekends and holidays
• Experience in support-oriented environments and comfort with ad hoc tasks
• Ability to adapt to changing workloads and shifting priorities
• Strong time and work management skills
• Customer- and user-service oriented

Job Responsibilities:

The Support Software Engineer will be responsible for providing end-to-end Manhattan WMS support and Release Management to ensure system stability and successful deployment of enhancements and fixes.

Key Responsibilities:

• Provide L2/L3 application support for Manhattan WMS incidents and requests
• Monitor and resolve incidents within agreed SLA timelines
• Monitor and respond to incidents within SLA timelines, escalating to leadership as needed
• Coordinate with multiple internal teams and external vendors to resolve complex issues
• Execute and monitor ad hoc requests and perform proactive support services to detect and prevent incidents
• Troubleshoot and resolve issues in applications and data pipelines built on Azure, GCP, Java, and JavaScript
• Participate in on-call rotations, post-incident reviews, and continuous improvement initiatives
• Provide consultation on escalation matrices, issue handling, and process changes
• Support release planning, deployment scheduling, and release communication
• Prepare and maintain test scenarios, scripts, and release validation checklist
• Execute smoke, regression, and post-deployment validation testing
• Support go-live, hypercare, and post-release stabilization activities
• Communicate effectively with internal and external customers via email, IM, or conference calls
• Take on functional tasks, and potentially oversee a functional area or participate in projects as a Designer, Tester, or Implementer
• Adapt to changing workloads and priorities based on business demand

Disclaimer:

Philtech uses AI to assist with candidate screening, resume parsing, and interview support. Final hiring decisions should always involve human review and judgment.

Personal information is securely managed in accordance with applicable data privacy laws and company policies, and is used exclusively for recruitment purposes.

• Cafeteria, Office cab/shuttle, Joining goodies, Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Performance bonus, Retirement benefits, Health & insurance, Health insurance, Life insurance, Gym membership