Loan Processor/File Manager (Mortgage) | Work From Home | Day Shift
Precision Lending. Real Impact. Global Mortgage Careers Start Here.
Behind every approved home loan is someone who keeps everything moving.
As a Loan Processor / File Manager (Mortgage), you will take full ownership of mortgage applications from submission to settlement-ensuring every file progresses smoothly, accurately, and on time. You'll work closely with advisers, lenders, and clients to keep deals moving while maintaining precision across documentation and communication.
It's your opportunity to build a long-term global career with Emapta, where top 1% talent experiences a top 1% workplace-working with international clients while enjoying balance and stability.
Job Overview
Employment type: Full timeShift: Day Shift, 5:00 AM PH Time, Weekends Off
Work setup: Work From Home
Exciting Perks Await!- Competitive Salary Package
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Minimum 3 years' experience in mortgage processing, adviser support, or similar
- Strong understanding of lender processes and documentation
- Experience managing applications through to approval and settlement
- Highly organized with strong attention to detail
- Confident communicator with clients, lenders, and stakeholders
- Ability to manage multiple applications in a fast-paced environment
- Strong written and verbal English communication
- Experience with New Zealand or Australian mortgage lending
- Broker environment experience (preferred over bank-only experience)
- Experience drafting lender submission notes
- Experience with Trail CRM or similar systems
Systems Knowledge
Required:
- CRM experience (any platform)
- Microsoft Office
Preferred:
- Trail CRM
- Document management systems
- Taking ownership of applications from submission through to settlement
- Managing and progressing files across all stages of the lending process
- Submitting applications to lenders and preparing supporting documentation
- Liaising with lenders, clients, solicitors, and third parties
- Keeping clients informed and confident throughout the process
- Maintaining accurate CRM (Trail) records and documentation
- Identifying issues early and resolving them to avoid delays
- Supporting advisers by maintaining momentum across all active files
Daily
- Review and prepare client applications
- Request and follow up on missing documents
- Draft lender submission notes using templates
- Communicate with clients, lenders, and solicitors
- Update CRM (Trail) with notes and progress
- Manage pipeline of active applications
- Identify at-risk deals and escalate early
- Ensure all files are progressing toward approval
- Review pipeline performance and turnaround times
- Identify recurring delays or issues and suggest improvements
- Complete compliance requirements and close files
Finance Made Seamless. Homeownership Made Possible.
Our client operates in the mortgage and lending space, supporting individuals through one of the most important financial decisions of their lives. They focus on simplifying the loan process through structured systems, strong adviser collaboration, and a client-first approach-ensuring applications move efficiently from submission to settlement.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities.Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact.
We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!