Front Desk Officer / Service Advisor

The position requires excellent communication, customer service, and organizational skills to deliver a positive customer experience and support efficient workshop operations.

The key responsibilities will be :

• Greet and assist customers professionally upon arrival at the service center.
• Answer inquiries (in person, by phone, or email) regarding services, schedules, and costs.
• Schedule service appointments and confirm bookings.
• Maintain a welcoming and organized reception area.
• Listen to customers’ concerns and accurately document vehicle symptoms/issues.
• Prepare and issue job orders/repair orders with complete details.
• Provide service estimates, explain recommended services, and obtain customer approval.
• Coordinate with workshop technicians and ensure correct execution of services.
• Monitor work progress and update customers on the status of their vehicles.
• Conduct vehicle walk-around inspections with customers upon check-in and release.
• Ensure quality checks are performed before vehicle delivery.
• Maintain proper filing and documentation of service records and job orders.
• Assist in warranty claims processing and insurance documentation if needed.
• Generate daily service reports as required by management.
• Ensure compliance with company policies, safety standards, and data confidentiality.

Qualifications :

• Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field preferred.
• 1+ years in customer service, with experience in the automotive industry is advantageous. Fresh graduates are encouraged to apply.
• Exceptional verbal and written communication skills, with the ability to interact with customers at all levels.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Analytical thinker with a proactive approach to addressing customer issues and supporting executives.
• Proficiency in office software (Microsoft Excel, MS Word, Google Workspace), and communication tools ( email, wecom, wechat ).
• Strong interpersonal skills, with the ability to build relationships and communicate effectively.
• Proficiency in MS Office applications