Technical Support Lead
Looking for a passionate, hands-on Technical Support Lead to join our team of IT superstars!
What is the role
The following include but may not be limited to the responsibilities of the Technical Support Lead:
- Cross-Functional Collaboration:
Partner with network engineering, business applications, and database teams to optimize server performance and availability. Engage with end-users, clients, and management to gather and address complex system and infrastructure requirements.
- System Design & Documentation:
- Security & Compliance:
- Technical Support & Mentorship:
Provide expert-level support to Tier 2 specialists and junior staff. Lead troubleshooting efforts, mentor team members, and help establish standardized processes, ticketing protocols, and escalation procedures. Participate in on-call rotations and assist with desktop support as needed.
- System Administration & Optimization:
- Vendor & Asset Management:
Coordinate with vendors and service providers to procure system-related products and services. Oversee hardware and software inventory, and support development teams throughout project lifecycles.
Work Set-up/ Work Schedule- Hybrid (1x a month onsite)
- U.S. Central Time hours (either 8:00 AM to 5:00 PM or 3:00 AM to 12:00 PM CST)
- 5 years’ experience as a Technical Support Lead
- Exceptional Communication Skills
- Operating Systems Expertise including Microsoft environments
- Windows Server Administration experience
- Microsoft 365 Administration (Intune, Azure AD, MS Teams, Exchange online)
- Cloud Infrastructure Management (Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP)
- Experience mentoring junior team members, providing guidance on technical troubleshooting, best practices, and process improvements to enhance overall team performance.
- Working knowledge of a wide range of diagnostic tools and utilities for effective issue resolution.
- Strong ability to independently research and resolve a broad spectrum of computing issues.
- Networking: Foundational knowledge of networking technologies and protocols, including Cisco and Fortinet systems, SD-WAN, MPLS, SIP, Site-to-Site VPNs, LAN, WAN, and VLAN configurations
- Patch Management & Security: Understanding of patch management processes and security surveillance administration, with a focus on maintaining secure and compliant systems.
- Server Hardware & Network Equipment: Experience installing, configuring, and maintaining server hardware, including Flash, SSD, SCSI, RAID, I/O topology and related infrastructure
- Enterprise Storage: Proficient in managing SAN and NAS systems; experience with EMC storage solutions is a plus.
What we offer
At New Era Technology, we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
_________________________________________________________________________________________
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment.If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/