[ref. m4326921] Offshore Scheduler | WFH | Day Shift | Day 1 HMO | Weekends Off - Manila

Plan Smarter, Work Faster, Deliver Better

Bring your coordination expertise to a role where every detail matters. In this position, you'll manage schedules, optimize routes, and ensure seamless service delivery-all while advancing your career in the global services industry. This is your chance to build a global career, gain international exposure, and make your mark from the comfort of your home.

Job Description

As an Offshore Scheduler, you will manage end-to-end scheduling operations, ensuring efficient job assignments, compliance checks, and smooth client communication. With precision planning and proactive follow-ups, you'll play a vital role in keeping service delivery on track.

Job Overview

Work setup: Permanent WFH

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit: https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 1 year experience in scheduling or coordination roles, preferably in a trade services or facilities management environment
• Familiarity with AroFlo or similar job management software (training can be provided)
• Strong working knowledge of Google Maps for route planning
• Understanding of industry compliance, including client inductions and license tracking
• Excellent communication skills and experience using SMS or CRM systems for client engagement
• Highly organized with attention to detail and the ability to manage multiple tasks concurrently
• Ability to work independently in a remote/offshore setting and collaborate with onshore teams effectively

Desirable:

• Prior experience in electrical or plumbing services scheduling
• Knowledge of Australian trade service regulations and standards
• Time zone flexibility to align partially with Australian business hours

Your Daily Tasks

• Schedule non-urgent service and maintenance tasks in line with operational priorities and technician availability.

• Use Google Maps and other tools to plan efficient travel routes and minimize technician downtime.

• Manage job bookings and updates using the internal job management system, AroFlo.

• Ensure all scheduled jobs comply with client induction processes and verify licenses and certifications.

• Confirm appointments via SMS system to maintain clear client communication.

• Actively follow up on unconfirmed bookings to reduce risks of no-shows or missed appointments.

• Identify and escalate scheduling conflicts or issues promptly to the onshore team.

• Coordinate planned preventative maintenance (PPM) for electrical and plumbing services with the operations team.

About the Client

Their dedication to compliance, service excellence, and continuous improvement makes them a trusted partner in the general services industry.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!