Technical Support Engineer
Prime@Technology Specialists, Inc. Mandaluyong Full-time
Complete Address: Unit 1004-B Summit 1 Tower, 530 Shaw Boulevard, Highway Hills, Mandaluyong City
TECHNICAL SUPPORT ENGINEER JOB DESCRIPTION:- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Basic Programming
Lewis Personnel ManagementMakati, 3 km from Mandaluyong
Job Summary
We are seeking a Customer Success Engineer I to join our global support organization, specializing in hardware incident management. This role serves as the primary technical point of contact for customers experiencing server hardware...
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Background
• Degree in Computer Science, Information Technology, or related field
• At least 2-3 years professional IT experience preferably in IT Support and Operations.
• Good in English both oral and written communication
• Knowledgeable...
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