Career Support Senior Manager: Recruitment
TigerUX Taguig Full-time
Career Support Senior Manager:
RESPONSIBILITIES- Lead the Career Support function, set direction and ensure alignment with business objectives.
- Own overall performance across placements, quality, and productivity.
- Translate company strategy into scalable operational plans and initiatives.
- Manage KPIs across teams and consistently hit performance targets.
- Spot trends, risks, and opportunities, and drive data-informed decision-making.
- Lead and develop managers, building a strong leadership bench.
- Drive talent development, succession planning, and capability building.
- Drive end-to-end process optimization and transformation initiatives.
- Identify systemic issues and implement scalable, data-driven solutions.
- Lead cross-functional projects to improve efficiency, quality, and outcomes.
- Act as the primary Career Support leader for senior stakeholders and key clients.
- Own strategic account relationships, ensuring high satisfaction and long-term value.
- Manage escalations and ensure alignment between client needs and operations.
- Provide strategic reporting, insights, and recommendations to leadership.
- Ensure alignment with company principles and “Our Essentials."
- Bachelor’s degree required, plus 5+ years of solid professional experience.
- 8+ years of contact center or customer care experience.
- 8–12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
- At least 2 years in a Senior Manager role.
- Excellent English communication skills.
- Strong experience in account management or as a Client Service Manager.
- Experience with US RPO and high-volume hiring.
- Hands-on experience using and scaling CRM and ATS tools; startup and scaling experience preferred.
- Deep expertise in process improvement and operational transformation.
- Certification or strong experience in Six Sigma, Lean, Kaizen, Green/Black Belt, or Agile/Scrum.
- Experience working in Agile environments or with Agile methodologies
- HMO + 2 Dependents (Effective Day 1)
- Transportation & Rice Allowances
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefit
WORK SET-UP: Monday – Friday | 11:00 PM – 8:00 AM
WORK LOCATION: BGC, Taguig City
Makati, 5 km from Taguig
Senior Manager, Wallet Operations – Quezon City, Philippines
Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Senior...
Our ClientsPasig, 6 km from Taguig
Senior HR Manager – Business Partnership
Location
Pasig City
Work Setup
Onsite
Work Schedule
Day Shift | Monday to Friday
Job Summary
The Senior HR Manager – Business Partnership is responsible for delivering strategic HR support to business...
Cobden and Carter InternationalMakati, 5 km from Taguig
One of the Big Four audit firms is looking for Deal Advisory Leaders (Supervisor to Senior Manager) to lead the Deal Advisory provides services within an independent public accounting firm context, actively contribute to pre-engagement documentation...