The Service Manager is responsible for supervising and overseeing the daily operations of the branch, ensuring strict adherence to policies and procedures. They are accountable for the smooth operational efficiency of the New Accounts section, Accounting, and Investment.
Additionally, the Service Manager supports the branch's marketing efforts by cross-selling bank products and services and ensuring that staff members fully understand these offerings to meet client demands and achieve the branch's targets.
The Service Manager reports directly to the Branch Head. They also interact and collaborate with the Customer Relations Assistant, as well as all officers and staff of the branch, to ensure smooth and efficient operations. Additionally, he may coordinate directly with officers and personnel from support units and other branches as necessary to ensure the branch's actions are consistent with the Bank's standard policies and procedures.
JOB SPECIFICATIONS/QUALIFICATIONS:
Educational Background:
A Bachelor's/College Degree Holder
Professional Experience:
With 3 – 4 years of experience in branch banking operations.
Knowledge and Skills Required:
Persuasion/marketing skills; Service Quality Management, good interpersonal skills, proficient in Microsoft Office programs (i.e. Word, Power Point and Excel).
experience in managing scale & complexity
• Capacity planning, Escalation / People management
• Managing tech clients like Google, Facebook etc.
• Well versed with various platforms
• Strong understanding of: Finance and Accounting, Digital marketing...
Role Title: Service Delivery Manager
About ECLARO
ECLARO is an award-winning professional services firm headquartered in New York, operating across the U.S., Canada, UK, Ireland, Australia, and the Philippines. We specialize in delivering...
apartmentEclaro Business Solutions IncorporatedplaceTaguig, 16 km from Imus
Job Description
• Experience & Qualifications for Dedicated Service Delivery Manager7+ years of progressive experience in Service Delivery, Operations Management, or Client Services roles, with at least 3–5 years in a leadership capacity overseeing...