Client Support Specialist (Office Based, Kawit Cavite)

apartmentShadow Office Solutions, Inc. placeKawit scheduleFull-time calendar_month9/9/25

Job Overview:

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients’ customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Set Up:

Employment Type: Full Time
Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
Work Setup: Onsite
Location: Cavite
Client Industry: Finance

Key Responsibilities:

Exceptional Client Communication
- Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
Engage professionally and conﬁdently with stakeholders at all levels to ensure clear, positive, and eﬀective interactions.
Provide a seamless and supportive experience for clients in all communications.
Reporting and Administrative Tasks
Manage and maintain accurate client reports, including tracking attendance, success metrics, and traﬃc light indicators.
Ensure timely and accurate data entry to support business operations and client tracking.
High-Level Support
Provide high-level assistance to the Client Success and Coaching teams, improving eﬃciency and client engagement.
Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications:

Bachelor’s degree in any field.
2 years of experience in a related role.
Experience in Data Entry
Experience in Social Media Scheduling
Experience in Calendar scheduling and "Calendly" management
Experience in G-suite inbox and Drive management
Support - Provide high level support to our Client Success and Coaching teams

Workplace Perks:

Competitive salary package
HMO coverage
Fixed weekends off
Meal allowance
Attendance bonus
20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
Monthly social activities and annual company outing (domestic/international)
Vibrant, diverse and inclusive work environment

About Us:

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement.

We’re growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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