CUSTOMER SERVICE REPRESENTATIVE - No CCE experience required
Talent Outsourcing Channel Solutions Cagayan de Oro Full-time
About the role
Talent Outsourcing Channel Solutions' is seeking a highly motivated and adaptable Customer Service Representative to join our team in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our retail clients, handling both voice and non-voice inquiries in a fast-paced and dynamic environment.This is a full-time role with opportunities for growth and development within our organisation.
What you'll be doing- Serve as the primary point of contact for customers, handling inbound calls, emails, and other communications with empathy and professionalism
- Resolve customer queries and complaints in a timely and efficient manner, ensuring a positive customer experience
- Accurately process orders, returns, and other customer transactions
- Provide product information and recommendations to customers
- Maintain detailed records of customer interactions and follow up on any outstanding issues
- Collaborate with cross-functional teams to identify and implement process improvements
- Adhere to all company policies, procedures, and quality standards
- No CCE experience required or Preferred 3mos experience in BPO
Highschool / Senior HS Graduate
Offers Relocation Package to outside CDO candidates
Amenable to work in CDO- Strong customer service skills with the ability to handle a variety of customer inquiries and complaints
- Excellent communication and interpersonal skills, with the ability to build rapport and empathise with customers
- Proficient in English, both written and verbal
- Comfortable working in a fast-paced, high-volume environment and multitasking effectively
- Demonstrated problem-solving and critical thinking skills
- Familiar with customer service software and tools
- Previous experience in a call centre or customer service role is preferred
What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating a supportive and inclusive work environment that empowers our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth.Our dynamic and collaborative culture encourages work-life balance, with flexible work arrangements and wellness initiatives to support the well-being of our team.
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions, serving a diverse range of industries. With a focus on innovation, quality, and continuous improvement, we strive to deliver exceptional customer experiences and drive business success for our clients.Join our team and be a part of our exciting journey!
Apply now
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