Organizational Learning & Development Specialist
Work Schedule: Dayshift, Monday - Friday
Work Setup: Full Onsite
Overview:
We are looking for a driven and people-focused Organizational Learning & Development Specialist to support the growth and capability-building efforts of our workforce. This role is central to designing and delivering meaningful training programs, nurturing future leaders, and fostering a workplace culture that values continuous improvement and learning.
Responsibilities:
Training Needs Assessment & Capability Building
Work with business leaders to identify skill gaps and learning priorities across the organization
Conduct needs assessments using interviews, surveys, performance data, and organizational reviews
Convert business goals into practical, measurable learning solutions
Help build competency frameworks and learning pathways tailored to specific roles
Learning Program Design & Content Development
Develop engaging training programs, workshop materials, slide decks, facilitator guides, and e-learning modules
Create learning content covering leadership, communication, technical skills, customer service, compliance, and behavioral competencies
Tailor materials to different audiences and learning preferences
Ensure all content reflects the company's goals, values, and performance standards
Training Facilitation & Program Delivery
Facilitate face-to-face, virtual, and hybrid training sessions for employees at all levels
Handle workshops, onboarding programs, team-building activities, and leadership sessions
Coordinate training logistics including venue arrangements, scheduling, and external vendor management
Provide guidance and coaching to employees and managers regarding development plans
Learning Administration & Operations
Manage training schedules, registrations, attendance records, and documentation
Maintain and update the Learning Management System (LMS) and employee development records
Prepare training reports, dashboards, and analytics for HR and management
Monitor completion of mandatory training and certification requirements
Training Effectiveness & Continuous Improvement
Measure training impact through assessments, feedback forms, observation, and performance data
Analyze results and recommend enhancements to improve learning outcomes and knowledge retention
Keep up with the latest trends, tools, and best practices in employee learning and development
Explore and recommend innovative approaches such as digital learning and blended learning solutions
Leadership & Talent Development Support
Assist in rolling out leadership programs, succession planning, and high-potential employee initiatives
Support organizational development and employee engagement projects that strengthen company culture
Work with HR and business leaders to promote career growth and internal mobility
Contribute to programs that improve employee performance, productivity, and retention
Qualifications:
Bachelor's Degree in Psychology, Human Resources, Business Administration, Education, Organizational Development, or a related field
At least 3 to 5 years of experience in Learning & Development, Corporate Training, Organizational Development, or Talent Management
Proven track record in conducting training needs analysis and designing corporate learning programs
Strong facilitation, presentation, and communication skills
Hands-on experience creating training materials, e-learning content, and competency-based programs
Familiarity with Learning Management Systems (LMS) and digital learning platforms
Proficient in Microsoft Office, especially PowerPoint, Excel, and Word
Strong interpersonal skills with the ability to engage stakeholders across all levels
Background in telecoms, tech, BPO, shared services, or large corporate environments is a plus