Concierge
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Guest Experience Assistant (Concierge) - HSBC Account
Key Responsibilities- Welcome and greet HSBC clients and visitors with professional, courteous service
- Manage the reception area, ensuring a polished and welcoming environment
- Assist clients with inquiries, directions, and information about HSBC services and facilities
- Coordinate meeting room bookings and prepare meeting spaces
- Arrange transportation services for clients including taxis, car services, and airport transfers
- Provide recommendations for dining, entertainment, and local attractions
- Handle special requests and resolve service issues promptly and effectively
- Maintain accurate visitor logs and security protocols
- Coordinate mail and package deliveries
- Support event preparations when required
- 1-2 years of previous concierge or customer service experience, preferably in banking, hospitality, or corporate environments
- Fresh Graduates with Tourism and Hospitality background are also welcome to apply.
- Professional appearance and excellent interpersonal skills
- Strong communication abilities with fluency in English (additional languages beneficial)
- Problem-solving skills with ability to anticipate client needs
- Discretion and confidentiality when handling client information
- Proficiency with standard office software and visitor management systems
- Ability to remain calm under pressure and manage multiple requests simultaneously
- Knowledge of local area amenities and services
This position requires someone who takes pride in creating exceptional experiences and understands the importance of representing the HSBC brand through every interaction.
Location:
On-site –Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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