Pioneer Dayshift Account Opportunity | TTEC Pasay | Collections Specialist
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Collection Representative –Dayshift working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pasay, Monday to Friday from 9am to 3pm at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City
What You'll Do
Do you have a passion for problem-solving and negotiation In this role, you'll help drive successful recovery outcomes by reviewing claims, managing collections of files, and coordinating with insurers and third parties. From validating supporting documents to negotiating settlements and resolving disputes, you'll play an important role in ensuring files are progressing accurately, efficiently, and professionally.
During a Typical Day, You'll- Manage end-to-end recovery files from demand through settlement and closure
- Maintain accurate, structured, and compliant file notes within CRM systems
- Proactively manage portfolio ageing, prioritizing high-value and aged accounts
- At least Senior High School graduate
- 2 to 4 years of experience in collections or negotiation-heavy voice roles, preferably with exposure to disputed accounts, escalations, or B2B environments
- Experience in insurance claims, motor recoveries, legal collections, or AU/UK/NZ markets is preferred but not required
- Open to candidates from telco collections, banking collections, retention, or escalation roles with proven negotiation experience
- Strong written English, negotiation maturity, and documentation discipline are non-negotiable
- Computer proficient with experience using CRM or case management systems
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://mybenefits.ttec.com/ for more information.