Technical Support Specialist | SaaS Support
Exypnox proudly serves as the exclusive staffing and operations partner for Boostlingo — a pioneering technology company based in Austin, Texas, revolutionizing the Language Services industry through innovation and excellence.
Boostlingo’s platform powers real-time interpreting and communication solutions across healthcare, legal, and customer service sectors. By partnering closely with their team, Exypnox helps scale global impact by providing top-tier talent and operational excellence.We’re on the lookout for a driven and dynamic Technical Support Specialist to join our fast-growing team.If you're passionate about tech, love connecting with people, and want to be part of a game-changing company — this is your chance to make a real impact and grow your career!
Boostlingo isn't just growing—it's scaling smartly with a heavy emphasis on AI integration, customer experience, and compliance. The platform's financial performance, user satisfaction, and ecosystem impact all reinforce its position as a leader in language-access technology!
About the Role
Are you the kind of person who finds genuine satisfaction in solving problems? Do you thrive on digging into technical issues, finding creative solutions, and helping others along the way? If so, you might be the perfect fit for our growing support team.
We're looking for someone who enjoys working across both technical tools and human connections—whether that means troubleshooting a setup or chatting with a customer to uncover what they really need. You’re curious, eager to learn, and ready to contribute your unique experience to help both our customers and our team grow.
What You'll Do
?️ Support & Troubleshooting- Investigate and reproduce customer issues to understand root causes
- Troubleshoot a variety of software and hardware configurations
- Own and manage customer inquiries through Zendesk (email, chat, and tickets)
- Provide real-time support via phone, chat, and video
- Communication & Collaboration
- Write and refine support responses and documentation (both internal and customer-facing)
- Triage incoming requests based on internal processes and customer needs
- Coordinate closely with Sales, Customer Success, and our Language Access teams to resolve concerns and advocate for the customer
- Answer inbound calls from users seeking interpretation services and gather relevant details
- Customer Experience & Enablement
- Help lead onboarding and training for new customers
- Plan and support customer engagement events
- Share learnings and best practices with your teammates to improve our collective knowledge
Hours: 8pm - 5am or 11pm - 8am Philippine Time (Night Shift)
Skills and Qualifications- 4+ years of experience in technical support, ideally in a fast-paced or customer-centric environment
- 4+ years of hands-on experience supporting SaaS solutions
- Proven ability to troubleshoot and resolve complex technical issues
- Strong critical thinking skills and a problem-solving mindset
- Clear, concise, and effective communication—both written and verbal
- Passion for delivering exceptional customer service and support
- Highly organized, self-motivated, and comfortable managing multiple priorities
- Familiarity with industry-standard protocols and streaming technologies such as DANTE, WebRTC, RTMP, or similar
- Background in AV engineering or live production environments
- Multilingual abilities—fluency in additional languages is a big plus, as we support a diverse, global customer base
- Experience collaborating with cross-functional teams (Product, Engineering, Sales, etc.) in a SaaS or tech-driven company