Customer Service Representative (OPEN TO FRESH GRADS)
Intelegencia BPO Llc Corp. Tarlac Full-time
Key Responsibilities
- Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Document customer interactions and update account information using internal systems.
- Escalate complex issues to higher-level support or back-office teams when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Meet or exceed customer satisfaction and quality metrics.
- At least 2 years in college or completed a vocational/short course.
- With or without BPO experience (experience in financial accounts is a plus).
- Good English and Filipino communication skills.
- Strong problem-solving skills and attention to detail.
- Willing to work onsite and on shift schedules (including weekends and holidays).
ConcentrixTarlac
Job Opening
We are hiring Customer Service Representative
Job Industry
Telecommunications
Job Type
Full-Time
Experience Level
Entry Level
Date Posted
2025-09-10
Job Location
CLARK PAMPANGA
Pampanga
2023
Pamgpanga
Philippines
Company...
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This a Full Remote job, the offer is available from: Philippines
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Key Responsibilities...