Account Manager (Night shift)

Job Summary

The ideal candidate is highly organized, proactive, and experienced in HR outsourcing or EOR services.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Understand client business needs and advise on EOR solutions and best practices.

• Oversee the delivery of EOR services, including onboarding, payroll, benefits

• Ensure all client and employee data are accurately maintained and compliant with

• Monitor SLA adherence and resolve operational issues in a timely manner.

• Manage and mentor Account Coordinators or other support staff assigned to the

• Coordinate internal teams (HR, Payroll, Finance, Legal) to ensure smooth service

• Allocate resources effectively to meet client needs and account objectives.

• Prepare regular account reports and updates for clients and internal management.
• Identify opportunities to improve service delivery, efficiency, and client satisfaction.
• Support contract renewals, upselling, and account growth initiatives.

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 3–5 years of experience in account management, HR outsourcing, payroll, or EOR

• Strong knowledge of HR processes, payroll, labor law compliance, and EOR

• Excellent client-facing, communication, and stakeholder management skills.
• Proven ability to manage multiple accounts and prioritize competing tasks.
• Proficiency in MS Office; experience with HRIS, payroll, or EOR platforms is a plus.

• Strategic thinking with the ability to recommend solutions aligned with client needs.
• Strong problem-solving and decision-making skills.
• Leadership experience, capable of mentoring junior team members.
• Ability to work in a fast-paced, client-focused environment and manage multiple

priorities.