Customer Service Representative – Outbound
Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative – OutboundLocation: Mall of Asia, Pasay
Work setup & shift: Onsite | Night Shift Schedule
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Responsibilities:
The Customer Service Representative – Outbound will perform a range of data entry duties that include but are not limited to the following: data entry, reviewing clientele demographics and IRS transcripts, assisting in communicating with clients(outbound calls, emails/chats), reviewing and entering client's documents into the tax software system to support the tax preparation team.
Qualifications:
- Meticulous Attention to Detail and High Sense of Accountability Proficient.
- Computer skills – Microsoft Office, E-mail, G-suite
- Must be proficient in speaking in English
- Must have experience with doing outbound calls, emails and client communications
- Excellent Organizational, Time-management, Written, and Communication Skills
- Salesforce, Lacerte (Tax Software), Amazon Connect, Microsoft Office.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/- Terms & conditions apply