Customer Service - Tech Support
GrowthAssistant Philippines
This a Full Remote job, the offer is available from: Philippines
As a Customer Service - Tech Support, you’ll assist customers by resolving technical issues, answering product-related questions, and ensuring a smooth user experience across our platforms. You'll work closely with cross-functional teams to troubleshoot, document, and escalate issues as needed.If you're tech-savvy, solutions-oriented, and thrive in a fast-paced environment — we’d love to meet you!
Company Benefits:
- Work from home
- PTO and Paid Holidays
- Health insurance
- Salary Range: PHP50-55K/month
Core Tasks:
- Willing to ask questions when something isn’t clear or needs further explanation
- Eager to understand our products & systems
- Attention to detail; thoroughly reads/actively listens to understand issues, closely follows processes, double checks work before sending
- Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
- Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
- Answer customer queries with templated responses - client to provide templates
- Escalate inquiries to senior team members or Engineering as necessary.
Must-Haves:
- 2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
- Prior experience doing technical support for a SaaS / B2B software company
Grow-into:
- Taking on more complex tickets that may involve more technical abilities or elevated communication skills
Soft Skills:
- Resourceful, able to utilize available resources to find answers
This offer from "GrowthAssistant" has been enriched by Jobgether.com and got a 82% flex score.
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