IT Service Desk Support Specialist
We are looking for a skilled IT Service Desk Support Specialist to join our team and support a US-based client in the Tech industry.
Job Description
Summary/Objective
Provides Clients with first level desktop support, systems administration and monitoring functions including first level response to system events. Provide communication link between Network Operations group and other internal personnel and Client personnel.Function as Network Administrators/System Administrators for Client systems. Perform day to day network administration tasks for Client systems. Provide “on call” support periodically and when needed.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitors day to day operations of select Client systems and provides the needed assistance tointernal personnel and Client personnel. Answers phone calls and responds to tickets submitted by Clients requesting assistance. Participates in administering / supporting Client systems pertaining to:
- Directory services (Local Active Directory and MS Entra ID)
- Office 365
- Monitoring systems
- Responds to requests / tickets received from Client
- Escalates requests/tickets to other internal personnel when necessary
- Provisions, patches, and / or modifies systems for both production and test lab environments
- User account management
- Setup and configuration of new computer hardware
- Run routine reports
- Communicates scheduled and unscheduled network / systems outages to appropriate internal personnel and Client personnel
- Strong verbal and written communication skills
- Minimum 3 years of experience working in Service Desk and Desktop Support position
- Minimum 3 years of experience with Windows desktop OS in a networked environment
- Strong knowledge & understanding of Network communications, TCP/IP
- Strong knowledge & understanding of client (PC's) interaction with back-end systems
- Strong scheduling ability of tasks for self and others, with follow-through of completion
- Experience working with Service Desk ticketing software such as Autotask, Service Now, ZENDesk
- Experience working with MSP Management software such as N-able RMM, Datto RMM or ConnectWise Management
- Experience administering Windows Server Active Directory
- Experience with Office 365 administration
- Hyper-V knowledge a plus
The position we are offering is a full-time, onsite role located at the Business Center, 18 Philexcel, Clark Freeport Zone, Pampanga.