Senior IT Specialist (Office Based - Dayshift)

Love solving tech issues before anyone else notices them?

Enjoy keeping things running smoothly behind the scenes?

Want to be the go-to person for all things IT?

Be our Superstar Support!

About the Role

Working closely with the IT Manager, you will help maintain operational continuity and serve as a reliable technical backup during critical periods.

The ideal candidate possesses deep technical expertise across multiple operating systems, cloud environments, and networking frameworks, combined with strong communication skills to confidently support both internal teams and a diverse, international client base.

• Minimum of 5 years of experience in IT infrastructure and support, plus at least 2 years in a Senior or Technical Lead role (focused on coordinating workflows, facilitating team tasks, and providing senior-level technical support).
• Proven experience providing technical assistance to foreign clients or working within a multicultural global business environment.
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field (equivalent practical experience and certifications will be highly valued).
• Advanced administration of Google Workspace and Microsoft 365.
• Solid grounding in Networking concepts (TCP/IP, DNS, DHCP, VLANs, and Firewalls).
• Hands-on experience with VoIP platforms and basic Database management.
• Strong familiarity with managing and troubleshooting Windows 11, macOS, and Linux operating systems.
• Proficient in written and verbal English communication skills, with the confidence to interface smoothly with international clients and non-technical stakeholders.
• Strong collaborative mindset, high emotional intelligence, and excellent problem-solving abilities.
• Amenable to work on-site at our Cebu Site (IT Park, Cebu)

• Foundational background or understanding of Software Development / Scripting (e.g., PHP, Python, Bash, PowerShell) to assist with automation and internal tooling.
• Professional certifications (e.g., CCNA, CompTIA Network+/Security+, Fortinet NSE, or Microsoft/Google Administrator certifications).

• Technical Guidance & Facilitation: Serve as a technical point of escalation for the IT team; help guide junior support staff through complex issues, share technical knowledge, and facilitate daily task workflows.
• Operational Continuity: Act as a reliable secondary point of contact for the technical team, stepping in to facilitate daily operations and ensure seamless service continuity when required.
• Global Technical Support: Deliver top-tier remote access troubleshooting and system support to a diverse user base, including foreign clients and international stakeholders, ensuring an exceptional cross-cultural support experience.
• Infrastructure & Network Maintenance: Monitor, configure, and maintain local and remote network infrastructure (LAN/WAN, firewalls, routing, and switches) to ensure robust security and high uptime.
• System & Cloud Administration: Administer and optimise cloud collaboration suites (Google Workspace, Microsoft 365) and manage enterprise email environments.
• Trouble Ticket Management: Monitor the helpdesk workflow to ensure technical issues are efficiently logged, prioritised, and resolved within established SLAs.
• Multi-Platform Support: Provide advanced deployment, configuration, and troubleshooting for Windows 11, macOS, and Linux environments.
• VoIP & Database Management: Manage corporate VoIP communication platforms and assist with basic database administration, backups, and user access controls

• HMO w/ Dental Coverage + Dependents
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

• Strong and Stable Internet Connection for uninterrupted video interviews
• Laptop or PC with Webcam for online assessments and interviews

About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

• General Admin VAs
• Digital Marketing Specialists
• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners
• Executive Assistants
• Team Manager - Client Facing