Senior Systems Management Analyst

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Perform installation, system configuration, quality test, and documentation for Enterprise Imaging products, including PACS (on-premise and cloud versions), enterprise imaging network (EIN) archive system, viewer, and analytic products
• Validate system performance
• Validate site readiness (network performance testing and infrastructure compatibility)
• Perform operating system and proprietary software patching
• Perform data migration
• Liaise with customers (clinical and IT) and other PACS vendors
• Provide customer remote or onsite support as required
• Transition deployed product to the Support department
• Lead or participate in process improvement initiatives
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect customer productivity
• Other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science; Computer Technology Diploma or equivalent or related experience
• 2+ years of IT experience
• Experience with PACS Health care system
• Experience with Software/Services Support
• Experience in building and configuring hardware and enterprise software systems
• Experience with all or some of the following: Linux, Google Cloud, VMWare, Load balancers, Web services, Firewalls
• Knowledge of Windows Servers, Databases, Networking, and Enterprise-class Information Systems
• Proven solid written and communication skills
• Proven solid problem-solving skills
• Proven self-starter, able to work independently without supervision
• Proven team Player
• Proven solid Customer Service skills
• Proven excellent IT skills
• Proven solid time management and organizational skills
• Proven ability to collaborative with multi-disciplinary teams
• Demonstrated ability to handle concurrent projects

Preferred Qualification:

• MCSE and/or A+ Certification

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.