Import Specialist

IMPORT SPECIALIST

Description

The successful candidate will model and act in accordance with the company’s core values.

Responsibilities:

• Handle import operations, including all related activities for assigned accounts using a transportation management system; ensure data accuracy and currency.
• Assess shipment urgency, escalate issues, and provide alternative solutions for time-sensitive shipments.
• Receive, review, and process international shipments with accurate documentation aligned with government regulations.
• Maintain and update files using operational software (e.g., CargoWise).
• Communicate proactively with clients regarding shipment statuses.
• Maintain and escalate communication with steamship lines and truckers.
• Coordinate release of goods from carriers, Customs, or other government inspections; arrange and track final delivery.
• Issue client invoices promptly and follow up on vendor invoices and payments.
• Identify shipments requiring special documentation or handling.
• Notify supervisors of any issues or irregularities.
• Deliver excellent service to internal and external stakeholders.
• Be available to work more than 40 hours per week as necessary.
• Provide weekend and holiday operational support as needed.
• Perform additional duties as assigned.

Required Skills:

• High School Diploma required; Associate's degree or pursuit of a Bachelor’s in accounting, logistics, or business preferred.
• 3 to 5 years of transportation or logistics experience preferred.
• Strong communication and interpersonal skills; ability to work effectively across diverse teams.
• Capable of managing multiple priorities, meeting deadlines, and problem-solving under pressure.
• High attention to detail and ability to follow procedures.
• Proficient in Microsoft Office Suite.
• Accurate typing and data entry skills.
• Able to understand complex regulations and draft professional correspondence.
• Demonstrates customer service excellence and actively seeks feedback for improvement.
• Creative and proactive problem-solving mindset.
• Reliable team player who supports others when needed.
• Consistently punctual and dependable.
• CargoWise experience and/or bilingual skills are a plus.