Salesforce Technical Consultant

The Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

KEY RESPONSIBILITIES

You will:

• Ownership towards the architecture of Salesforce
• Assist with the configuration and customization in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products.
• Create profiles, permission set, custom permission & implement security/sharing rules at object, field and record level.
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata Types and custom labels.
• Create custom reports and dashboards.
• Set up validation rules, approval processes, and workflows.
• Perform manual and/or automated data entry/data clean-up as required.
• Work on documentation and preparing training materials.
• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
• Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications.
• Provide second line support for Salesforce, acting as an escalation route for our business support team.
• Work with operational teams around the world as required.

QUALIFICATIONS & REQUIREMENTS:

• Hands-on experience using and implementing Salesforce Sales Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
• Custom Development (workflows, process builders and flows)
• Salesforce Administrator Certification desirable.
• Ideally experienced using Gearset and Global Gitlab for deployments or other deployment tools are advantageous.
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Work Setup: Hybrid (2-3 days onsite per week)