Licensed PHRN - BPO Healthcare Team Leader

• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Adhere to all company policies and procedures.
• Adjust to the needs of meeting service level agreements under supervision of Manager.
• Ensure training needs of team members are met.
• Successfully complete all client related training and keep record of the same.
• Hold team briefings on a daily basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
• Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
• Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
• Employee separations to be handled in-line with company policies and HR.

Qualifications:

• Total of 2-5 years of experience in the BPO/Healthcare industry is an advantage
• Bachelor's Degree in Nursing with active PH Registered Nurse license
• Minimum 1-2 years of Team Lead experience in a US Healthcare account (Prior Authorization or Claims/Denial/Appeal)
• At least 1-2 years of clinical/hospital experience
• Excellent Leadership & Interpersonal relationship
• Strong Process Management & planning skills
• Embrace change and think operationally to achieve business goals
• Proven process improvement experience