Customer service assistant
San Fernando
Job Description
Posted on 21 May 2025
Ensures the proper identity and address of the customer/s their corresponding area and the sales representative in charge of their account. Schedules daily and/or weekly follow-up of the Customer Information Sheets to the Sales Representatives.
Confirms the Purchase Order (PO) to the customers.
Coordinates follow-up in processing the payment of walk-in customers.
Obtains clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced checks, or over the credit limit.
Encodes and files sales invoices and delivery receipts to their respective areas and the sales representative that covers such accounts.
Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and informs the encoder supervisor, assistant manager, and/or manager if an inconsistency is detected.
Assists Sales Representatives and Office Accounts to push for identified or priority products.
Reviews and reports to Sales Representatives through Sales Manager status of accounts (account management).
Ensures and provides quality service for both internal and external customers.
Receives inquiries from and/or contacts the company’s client in certain areas.
Confirms the availability, expiry, and price update of stocks from the warehouse manager, warehouse supervisor, or warehouse associate to maintain accurate and quality service.
Facilitates the process of returning stock inventory from the sales representative’s trucking inventory to the warehouse inventory.
Checks overdue and unposted transactions and report them to the encoder supervisor.
Visits weekly in the warehouse to review and be familiarized with medicines.
Familiarized with branded and generic medicines: medicine’s generic names, milligram, milliliter, manufacturer, price, the color of the packaging, tabs caps, and indications.
Maintains the cleanliness of the computer units, peripherals, and communication devices that the company has provided for his/her use.
Prepares customer’s service summary reports.
Promotes the company’s exclusive and priority products.
Extract Related Tasks:- Printing of Add stocks order by salesman.
- Monitoring of CM, RTW, and RUD.
- Checking of group chats as a basis for the salesman’s request to add stocks.
- Preparing the add stock order from end-to-end transactions.
Qualifications/Requirements
Qualifications/requirements not specified
Work location
CITY OF SAN FERNANDO (CAPITAL), PAMPANGA
Remarks
No additional remarks
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San Fernando
Job Description
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Qualifications/Requirements
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Job Description
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Answer customer questions by phone, email, webchat, social media or in person. give quotations and check product availability. sell products or services and take payments. handle complaints or pass them...
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Job Description
Posted on 6 May 2025
Attends in the inquiries from the frontdesk and clients.
Qualifications/Requirements
Graduate of Business Management/ Marketing Management/ Tourism Management
Experience is an advantage but not required.
Has...