Teams Communications Support Engineer

Job Description

Job Responsibilities:

• Actively monitor the performance and stability of Teams communication services, identifying and resolving issues related to call quality, connectivity, and user experience.
• Utilize tools like CQD to analyze call quality data, pinpointing specific users or locations experiencing problems, and taking corrective actions.
• Respond to and resolve incidents related to Teams communication, working with users, other IT teams, and vendors to ensure timely resolution.
• Configure and maintain Teams voice and meeting settings, policies, and infrastructure components to ensure optimal performance and reliability.
• Provide technical support to users experiencing issues with Teams communication, guiding them through troubleshooting steps or escalating complex issues to the appropriate resources.
• Create and maintain documentation related to Teams communication, including troubleshooting guides, knowledge base articles, and standard operating procedures.
• Work closely with other IT teams, such as network and security, to ensure seamless integration and optimal performance of Teams communication services.
• Keep abreast of new features, updates, and best practices related to Microsoft Teams communication, and apply this knowledge to improve service delivery.

Job Requirements/Qualifications:

• Strong understanding of Microsoft Teams architecture, voice and video communication protocols, and related technologies.
• Excellent written and verbal communication skills to effectively communicate with users, technical teams, and management.
• Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
• Ability to provide excellent customer service and support to users experiencing communication issues.
• Ability to work effectively with other IT teams and stakeholders.
• Microsoft Teams Certification/s such as Microsoft 365 Certified: Teams Support Engineer Specialty or Microsoft 365 Certified: Teams Administrator Associate Certification

• Annual leaves, Rewards & recognition, Performance bonus, Health & insurance