Customer service assistant

Job Description

Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally

Assist customers with product or service information, orders, and transactions

Handle and resolve customer complaints or escalate to supervisors as needed

Maintain accurate records of customer interactions and transactions

Support the preparation of reports on customer feedback, issues, and trends

Collaborate with internal teams to ensure timely resolution of customer concerns

Assist in improving customer service processes and standard operating procedures

Participate in training programs to improve product knowledge and service skills

Qualifications/Requirements

Previous customer service experience is an advantage but not required

Strong verbal and written communication skills

Basic computer skills and proficiency in MS Office

Patience, empathy, and a customer-focused mindset

Ability to multitask and work in a fast-paced environment

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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