Front office supervisor (gov)

Job Description

Posted on 20 April 2026

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Desk and ensuring efficient guest service delivery. The role includes supervising front office staff, maintaining high standards of guest satisfaction, coordinating room assignments, and ensuring that hotel policies and procedures are properly implemented.

• Lead by example up to the point of doing tasks of subordinate when needed like check in and check out
• Supervise and monitor the daily operations of the Front Office, including reception, guest check-in, and check-out procedures.
• Ensure that all guests are greeted and assisted in a professional, courteous, and timely manner.
• Handle guest concerns, complaints, and special requests, ensuring prompt resolution and guest satisfaction.
• Assist in coordinating room assignments and reservations to maximize occupancy and revenue.
• Supervise Front Desk staff schedules, attendance, and performance.
• Train, guide, and evaluate Front Office staff to maintain high service standards.
• Ensure proper handling of guest accounts, billing, and cashiering procedures.
• Prepare and review daily reports such as occupancy, arrivals, departures, and guest feedback.
• Coordinate with Housekeeping, Security, and other departments to ensure smooth hotel operations.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Monitor lobby activities to ensure cleanliness, orderliness, and security.
• Perform other duties that may be assigned by management.

• Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field.
• At least 2–3 years of experience in Front Office operations in a hotel or hospitality establishment.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest concerns professionally and effectively.
• Knowledge of hotel reservation systems and basic computer applications.
• Ability to work flexible schedules, including weekends and holidays.

Work location

CITY OF DASMARIÑAS, CAVITE

Remarks

No additional remarks

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