Assistant Branch Head

The role will support the branch by carrying out the following responsibilities:

• Prepare and deliver comprehensive sales, revenue, and expense reports, including realistic projections, to the Head.
• Identify and propose strategic opportunities that promote long-term business growth through customer retention, market expansion, and relationship building.
• Ensure exceptional customer experience standards are consistently met.
• Lead the planning, coordination, and supervision of all sales-related activities.
• Oversee compliance with sales protocols across branches; conduct regular training sessions and collaborate with sales agents to ensure alignment with company standards.
• Conduct quarterly performance evaluations for sales agents.
• Handle branch-level recruitment, set performance goals, provide coaching, and monitor sales team performance.
• Guide and mentor sales agents in their daily duties, brand representation, and customer engagement.
• Inspire the sales team by acknowledging achievements, assigning skill-aligned tasks, and involving them in relevant operational decisions.

Qualifications:

• Bachelor’s degree holder.
• At least 2-4 years of hands-on field sales experience in the FMCG or Microfinance sector.
• Demonstrated success in achieving sales targets.
• Preferably with experience or background in training and people development.
• Holder of a valid driver’s license; capable of driving both manual and automatic vehicles.
• Familiarity with sales and distribution processes.
• Willingness to engage in on-ground sales activities.
• Good knowledge of the assigned geographic area.