[ref. a3412722] US Healthcare Onboarding Team Leader | Join ASAP! | Work from Home! (lg) - Muntinlupa
Quess Muntinlupa Full-time
We're Hiring: Team Leader – US Healthcare Onboarding
Remote | US Time Zone (Night Shift)Full-time | Immediate Start Preferred
Salary Package: PHP 40,000–50,000
About the Role
We are looking for a highly experienced and proactive Team Leader to manage a dynamic team supporting healthcare client onboarding. The successful candidate will play a critical role in ensuring seamless onboarding processes while leading a team of approximately 17 members in a remote setup.
Key Responsibilities- Lead and manage a team of onboarding specialists supporting US healthcare clients.
- Monitor team performance, provide coaching, and ensure KPIs are met.
- Coordinate onboarding activities, ensuring timely and accurate client transitions.
- Collaborate with internal stakeholders to streamline onboarding workflows.
- Report performance metrics and identify opportunities for improvement.
- Proven experience leading teams of 10+ members, ideally in a BPO or healthcare onboarding setting.
- Minimum 2 years of leadership or supervisory experience.
- Strong understanding of US healthcare onboarding processes is a strong advantage.
- Excellent communication, organizational, and problem-solving skills.
- Comfortable working night shifts (US time zone).
- Must be able to start immediately – candidates with long notice periods may not be prioritized due to urgent requirements.
- 100% Remote work setup
- Competitive salary package
- Work with a fast-paced team supporting high-impact clients in the healthcare industry
- Opportunity to lead and grow in a supportive environment
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