Customer Support Associate - Logistics

Qualifications

Education:

• Senior High School graduate, college level, or college undergraduate

Experience:

• Open to candidates with or without prior work experience
• Advantageous if with background in Logistics or Customer Service

Technical Skills:

• Computer literate; must pass both typing and numeric tests
• Proficient in Microsoft Office, especially MS Excel

Communication Skills:

• Strong verbal and written communication in professional settings

Organizational Skills:

• Excellent time management and ability to multitask under pressure

Interpersonal Skills:

• Demonstrated ability to build positive relationships with customers and internal teams

Job Description

Job Summary:

The Customer Support Associate serves as the front line of communication for customers, addressing inquiries, resolving issues, and maintaining accurate records. The role supports efficient service delivery and contributes to a positive customer experience in a logistics-oriented environment.

1. Customer Interaction

• Respond to customer inquiries promptly via phone, email, or in person
• Maintain professionalism in all customer engagements

1. Issue Resolution

• Handle customer complaints and concerns with empathy and efficiency
• Aim for first-call resolution when addressing issues

1. Documentation and Process Compliance

• Accurately record interaction details in the system
• Update customer records following standard procedures

1. General Administrative Support

• Assist with related tasks as necessary, ensuring smooth operations
• Coordinate with internal teams to relay or resolve customer requests