Call Center Agent (Voice/Non-Voice) – With Incentives | Eastwood or Ortigas
Quezon City | Pasig City
Night Shift | Onsite | Full-Time
Build your career in customer service with a role that offers continuous learning, stability, and long-term growth. Join a dynamic team where you’ll assist customers, resolve concerns, and deliver excellent service across multiple channels.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
You’ll provide customer support by addressing inquiries, resolving concerns, and ensuring a positive overall experience. This role involves handling inbound and/or outbound interactions across voice and/or non-voice channels (calls, chat, and/or email), while maintaining service quality and operational excellence.
WHAT YOU’LL DO- Handle inbound and/or outbound customer interactions via voice and/or non-voice channels (calls, chat, and/or email).
- Provide professional customer service with proper communication etiquette across all channels.
- Address customer inquiries and/or resolve concerns by providing accurate information and appropriate solutions.
- Escalate issues when necessary following established processes.
- Gather and record customer information, concerns, and/or actions taken in the system.
- Utilize knowledge base tools for product, service, and/or policy information needed to resolve inquiries.
- Continuously learn new tools, systems, and/or processes relevant to the role.
- With relevant BPO and/or customer service experience
- Strong communication skills (written and/or verbal)
- Customer-focused mindset
- Problem-solving and critical thinking skills
- Ability to multitask and manage time effectively
WHY JOIN THE A-TEAM?
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
Curious and Clever: Smart questions spark smart solutionsEntrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!