Senior Analyst, Billing Assurance - Muntinlupa
Equinix Muntinlupa Full-time
Job Description
Job Summary
The Billing Senior Analyst leads large, complex global and regional customer billings and works independently while coordinating work with global peers
Responsibilities
Billing, Controls and Reporting- Helps ensure accurate and timely billing including price increases (scheduled and ad-hoc) across the AMER, APAC, EMEA and LATAM regions
- Analyse billing and revenue data and support the production of monthly reporting across the Operational Assurance organisation
- Be an SME for queries and disputes supporting internal and external stakeholders including customers
- Support the creation and development of and then run pre and post bill run billing controls alongside the Revenue Assurance Team within GBCC
- Identify process gaps and recommend achievable and measurable improvements to controls, processes and automation
- Work with stakeholders throughout the organisation to identify opportunities for leveraging company data to drive business solutions
- Identify and own root cause analysis capture & reporting, collate issues & present monthly to the Operational Assurance team, as well as create a consumable form for senior management consumption
- Live & breath the continuous improvement mindset
- Knowledge of Oracle (preferably Cloud environment)
- Microsoft Outlook, Excel and Word proficient at intermediate level
- SFDC / SingleView experience preferable
- Worked with global or multi-national companies
- Excellent communication skills including research, writing, and presentation skills
- Experience dealing with escalations from internal and external customers
- Experience with managing and manipulating large data sets; data cleansing and performing related quality controls
Muntinlupa
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: Business Reporting & Governance
POSITION TITLE: Customer Service Senior Analyst
WORK SETUP: Hybrid
OVERALL...
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