[ref. m21202304] Account Coordinator | Onsite | Ortigas | Night Shift
EMAPTA Mandaluyong Full-time
Be the Link Between Clients and Seamless Service
At the heart of every thriving career is balance. This role offers a supportive environment where your time outside of work is valued, ensuring you can focus on personal priorities after each shift. Step into a fulfilling career in facilities services that allows you to grow professionally without sacrificing your well-being.
Job Description
As an Account Coordinator, you will manage client communications, generate quotes, process orders, and coordinate nationwide dispatches while ensuring seamless service delivery. This role requires a proactive, customer-focused professional ready to handle operations with accuracy and care.
Job Overview
Employment type: Full-timeShift: Night Shift
Work setup: Onsite, Ortigas
Exciting Perks Await!- Competitive Salary Package
- Night differential pay to maximize your earnings
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Minimum 1 to 3 years of experience in retail, customer service, or similar roles
- Customer-oriented with a service-first mindset
- Tech-savvy and adaptable to new software and systems
- Outgoing and personable, with strong interpersonal skills
- Motivated and proactive, demonstrating a strong work ethic
- Team-oriented with the ability to collaborate effectively
- Excellent communicator, both verbally and in writing
- High school diploma or equivalent experienc
- Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.
- Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly.
- Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities.
- Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties.
- Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns.
- Participate in limited on-call service rotations with compensation.
- Be available to work on-call rotations as required.
About the Client
Our client, National Dispatch Group, is a U.S.-based provider of facility solutions specializing in emergency services. With a reputation for responsiveness and precision, they deliver around-the-clock dispatch and logistics support across industries.Their customer-first approach builds lasting trust, making them a key partner for nationwide repair and maintenance needs.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
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One Source Facility Services Corporation is hiring a Full time Account Coordinator role in QC, NCR. Apply now to be part of our team.
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