Lead Assistant Manager - Operations (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Qualifications:

• College graduate
• Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment

Responsibilities:

• Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improvements that boost overall efficiency and effectiveness.
• Foster growth by providing ongoing coaching and constructive feedback to team members, motivating them to enhance their skills and consistently reach both individual and team goals.
• Support new hires comprehensively through guidance, training, and encouragement, ensuring they quickly gain confidence and become productive team members, creating a seamless onboarding journey.
• Resolve escalations promptly and professionally, maintaining exceptional customer satisfaction and minimizing operational disruptions with timely and effective solutions.
• Offer clear, insightful input on process improvements and system capabilities to empower team members with the knowledge and tools needed to excel and adapt to change.
• Engage confidently in client interactions at the Supervisory level when needed, representing the team with professionalism and effectively addressing client concerns to strengthen relationships and support business goals.