Call Center Agent – Blended Account | Eastwood | ₱24K + Up to ₱10K Incentives
Call Center Agent – Blended Account | Eastwood | ₱24K + Up to ₱10K Incentives
Eastwood, Onsite | Night Shift | Full-Time
Join a blended account in Eastwood with ₱24K compensation plus up to ₱10K incentives. This is a good fit for call center agents with chat, email, back-office, or blended support experience who want to grow in a customer-focused BPO role.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
As a Call Center Agent for a blended account, you will support customers through chat, email, voice, or back-office work depending on business need. You will help resolve inquiries accurately while following quality, security, and compliance standards.
WHAT YOU’LL DO- Customer Support Across Channels - Handle customer inquiries through chat, email, voice, or back-office channels depending on account requirements. Respond to questions, concerns, transactions, disputes, account updates, or service requests professionally. Use clear written and verbal communication to guide customers and manage expectations.
- Account Review and Documentation - Review account information, transaction details, customer records, and related documentation. Update systems accurately and ensure customer commitments are followed through. Escalate complex cases when needed while keeping records complete and organized.
- Compliance and Quality - Follow internal controls, data privacy rules, security procedures, and account-specific guidelines. Meet daily productivity, quality, attendance, and customer experience expectations. Adapt to process changes, coaching, and shifting business priorities.
- At least 1 year of BPO, call center, customer service, chat support, email support, or back-office experience.
- Strong written English communication skills, with good verbal communication skills for blended support.
- Comfortable reviewing customer information, handling account-related concerns, and documenting case updates.
- Willing to work onsite in Eastwood on shifting, night shift, weekend, or holiday schedules as needed.
- Customer-focused, detail-oriented, and able to work in a fast-paced environment.
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutionsEntrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!