IT Helpdesk Technician II
Angeles Full-time
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork.
As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.
Job Responsibilities:
- Review and analyze escalated tickets from Tier 1 to fully understand the documented information
- Utilize advanced diagnostic tools and techniques to troubleshoot and resolve complex issues
- Document resolutions and update the ticketing system with detailed notes for future reference
- Communicate findings and solutions back to the end-user, ensuring they understand the resolution process
- Escalate unresolved issues or those requiring specialized knowledge to Tier 3 or the appropriate department, providing a comprehensive summary
- Follow-up with users after resolving an issue to ensure satisfaction and gather feedback process improvement
- Identify and suggest potential improvements to procedures and documentation based on interactions with users
Job Requirements:
- Strong customer service skills
- Deep understanding and troubleshooting skill of the different kind of applications
- Experience with various software, hardware, and internal tools
- Ability to follow detailed written and verbal instructions
- Ability to accurately proofread numerical and text data
- At least 2 years of experience in the same job
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
- This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!
Angeles
and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.
Job Responsibilities:
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