Hr manager

Reports To: Director of Shared Services / Chief Operating Officer

Job Summary:

The HR Manager ensures alignment of HR strategies with business goals, supports multiple business units, and fosters a high-performance, employee-focused culture.

Key Responsibilities:

• Strategic HR Management
• Develop and implement HR strategies and initiatives aligned with the overall business strategy of the shared services environment.
• Act as a strategic partner to department heads to address workforce needs and organizational development.
• Recruitment and Talent Acquisition
• Oversee end-to-end recruitment processes to ensure timely hiring of qualified candidates across various departments.
• Establish talent pipelines and employer branding strategies to attract top talent.
• Employee Relations & Engagement
• Serve as a point of contact for employee concerns and grievances; mediate and resolve workplace conflicts.
• Promote a positive and inclusive workplace culture through engagement programs and communication initiatives.
• Performance Management
• Administer performance appraisal systems and support managers in employee development plans.
• Monitor and analyze performance metrics to drive improvements.
• Compensation and Benefits
• Oversee payroll, benefits administration, and employee compensation structures.
• Ensure compliance with statutory requirements and benchmark practices.
• Training and Development
• Identify training needs and create learning and development programs that enhance employee skills and career progression.
• Evaluate training effectiveness and make improvements where needed.
• Policy Development and Compliance
• Develop, update, and enforce HR policies and procedures in accordance with labor laws and best practices.
• Ensure compliance with legal and regulatory requirements, including DOLE, SSS, Pag-IBIG, PhilHealth, and other relevant agencies.
• HR Data and Reporting
• Maintain accurate HR records and prepare HR-related reports and analytics for leadership.
• Use HR metrics to inform decision-making and improve processes.

Qualifications:

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.
• At least 5 years of progressive HR experience, with 2–3 years in a managerial or supervisory role, preferably in a shared services or multi-functional organization.
• Solid knowledge of Philippine labor laws and HR best practices.
• Strong leadership, interpersonal, and communication skills.
• Proficient in HRIS systems and MS Office applications.
• Ability to manage multiple priorities and work in a fast-paced environment.

Preferred Qualifications:

• Experience in a shared services or BPO environment.
• Certifications in HR (e.g., CHRP, SHRM-CP) are an advantage.
• Exposure to process improvement tools or frameworks (e.g., Lean, Six Sigma) is a plus.