System Administrator

General Responsibilities

Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational functions, enabling employees and departments.

• Support functional testing for critical services as part of monitoring.
• Support monthly backup and clean-up of logs.
• Prepare and generate reports and statistics for live services upon request.
• Ensure flawless functioning of daily reports and stats (email, web tool, SMS, etc.).
• Oversee both Technical Support and Custodian for the smooth day-to-day team operation.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Upgrade and configure system software supporting GIS infrastructure applications or Asset Management applications per project or operational needs.
• Provide third-level support for queries and issues raised by incident management and request fulfillment processes.
• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot system, PABX, and network problems, diagnosing and solving hardware or software faults via remote access or on-prem dispatch.
• Ensure service incident tickets are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). Perform follow-ups until resolution.
• Support the roll-out of new applications and evaluate new technology.
• Perform periodic backup, performance tuning, and resource optimization as part of maintenance.
• Prepare reports and ensure that information is readily available.
• Act as a backup System or Network Administrator for Infrastructure.
• Support technical issues and be accountable for Linux, Windows, and Application systems supporting Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations, support, maintenance, and research and development to ensure continual innovation.
• Other job-related activities that may be assigned from time to time.