Customer Service Representative – Healthcare Account (Onsite)

Customer Service Representative – Healthcare Account (Onsite)

Position Overview

We are seeking a highly organized and service-driven Customer Service Representative to join our Healthcare Account in an onsite capacity. This role is integral in delivering a smooth and professional patient experience by managing inbound communications, coordinating appointments, and ensuring the integrity of patient data within healthcare systems.

The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to effectively support patients while collaborating with internal healthcare teams.

Key Responsibilities

• Serve as the first point of contact for patient inquiries
• Deliver clear, accurate, and courteous responses regarding services and general healthcare information
• Build patient trust through professional and empathetic communication

• Handle scheduling, booking, rescheduling, and confirmations
• Ensure all appointments are accurately recorded and aligned with system protocols
• Monitor and follow up on pending requests or changes

• Maintain and update patient profiles, insurance details, and required documentation
• Ensure all records meet internal quality standards and compliance requirements

• Address patient concerns using sound judgment and a solution-focused approach
• Identify issues that require escalation and route them appropriately

• Collaborate with clinical and administrative teams to support patient care delivery
• Adhere to established workflows, service guidelines, and performance expectations

• Strong communication skills with a clear and professional phone presence
• Proven ability to handle customer interactions in a structured and efficient manner
• Experience navigating multiple systems in a fast-paced environment
• Detail-oriented with strong organizational skills
• Capable of prioritizing tasks and managing workload effectively
• Demonstrates accountability, reliability, and problem-solving ability

• High school diploma or equivalent
• At least 1 year of experience in a Customer Service role (Healthcare Account preferred)
• Experience in appointment scheduling or patient coordination is an advantage
• Familiarity with medical terminology is a plus
• Background in using call center tools and healthcare systems is required
• Willing to work onsite and on a shifting schedule

Apply today and be part of a team committed to delivering reliable and patient-centered service.