IT Service Desk Analyst- Open for Fresh Grad
Microgenesis Business Systems Mandaluyong Full-time
This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.
- Incident Management & Technical Support
- Serve as the first point of contact for IT-related issues via phone, email, chat, or ticketing system.
- Escalate complex issues to Level 2 or Level 3 support teams while maintaining ownership of the incident.
- Service Request Management
- Assist users with password resets, account unlocks, and access management via Active Directory.
- Provide basic troubleshooting for Office 365, VPN connectivity, and enterprise applications.
- Install and configure approved software and applications on user devices.
- ITIL Best Practices & Ticketing System Management
- Log all incidents, service requests, and changes in the IT Service Management (ITSM) system.
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- 1 year of experience in an IT Service Desk or technical support environment.
- Familiarity with ITIL framework.
- Familiarity with ticketing systems (e.g., ServiceNow, FreshService, JIRA Service Management).
Cardinal HealthManila, 6 km from Mandaluyong
or equivalent work experience
• Minimum of 2 years in a Global IT Service Desk or End-User support role
• Strong English communication, problem solving and analytical skills
• Experience with remote control technologies and ITSM Tool (ServiceNow, BCM...
FoundeverManila, 6 km from Mandaluyong
for?
• With or Without BPO Experience
• Completed at least Senior High School or two (2) years of college education
• Troubleshooting skills or IT Service Desk Experience Required
• Good to Excellent Communication skills & Comprehension
What should you expect from us...
Private AdvertiserManila, 6 km from Mandaluyong
technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant - Service Desk
Responsibilities
• Handle the issues/request reported through...