IT Application Manager and Production Support - Muntinlupa

Key Responsibilities:

• FXPB System Support: Manage in-house FXPB systems, including Trade Matching, Trade Confirmation, Trade Settlement, Trade Allocation, Daily Accounting Level Reporting, Billing, Credit Monitoring, and Client Web Interface.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

• Manage/Own P1/P2 incidents and problems end to end.
• Communicates with internal users and management over incidents and post-mortems.
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents.
• Liaises with upstream and downstream systems support teams as appropriate.

• Assist troubleshoot and resolving incidents and problems on supported application.
• Active involvement with :

o End users (Traders, Quant, Risk Manager, Client Services, Marketers and or Directly with External clients)

o eCommerce client support groups

o Local and Global Project Manager , Business Analyst and Developers

o Local and Global Infrastructure groups (DBA, Market Data, Networks, Windows Server)

• · Monitor and maintain system health and performance.
• Develop, maintain, and support Disaster Recovery plans on the weekend (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.
• Contributing Responsibilities
• Monitor group mailbox, assigning/escalating appropriately.
• Basic of majority of the application the team supports with the ability to be L1 support when necessary.
• Adherence to Audit, Compliance and Risk guidelines.

• Documents support procedures on wiki.
• Owns team knowledge base on wiki for all in-scope applications.
• Provides support to end-users on how to use the application.
• Ensures Follow-the-Sun and regional support teams are continuously trained as required.
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

Continuous Service Level improvement

Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered:

• Ensures that all application support logs are fit for purpose, ie meaningful and actionable;
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.
• Implement self-recovery and automated detection of incident leveraging on learnings from past incidents.

Maintenance and enhancements

Oversee the acquisition and development of software systems in organisational units:

• Participates to release cycles for functional validation on staging/preproduction and production environments.
• Review release and coordinate around deployment/post release checks.
• Communicates Release Notes.

Technical & Behavioral Competencies

Financial competencies

Knowledge of Electronic trading business

• Willing to learn and go outside the perimeter of knowledge.

• Proficient in python and SQL
• ITIL basic knowledge or understanding between incident tickets and problem tickets.
• Support Tools : Dynatrace, Scada , Splunk

• Strong verbal and written skills.
• Excellent multitasking skills.
• Wiliness to consistently learn.
• Able to work efficiently, unsupervised, or remotely.
• Enthusiasm and be committed to work alone or in a team.
• strong communication and presentation skills both verbal and written.
• Be business oriented, positive, resilient, full of stamina with a clear focus on results and deliveries.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions.
• Ability to understand, explain and support change.