Sales director
Makati
Job Description
Posted on 14 July 2025
DIRECTOR - BUSINESS UNIT HEAD
Strategic Leadership
Define and execute the BU strategy aligned with corporate goals and market trends.Identify growth opportunities across geographies, industries, and service lines.
Drive expansion into new clients and geographies through active participation in presales, bids, and RFP responses.
Operational ManagementLead multi-location delivery teams to ensure high-quality and cost-effective service.
Own SLAs, KPIs, and operational metrics for service delivery and client satisfaction.
Ensure business continuity, compliance, and performance optimization across engagements.
Financial Management
Own the full P&L of the BPO BU, including revenue, margins, and cost control.Forecast and manage budgets, resource planning, and operational investments.
Client & Stakeholder ManagementBuild and nurture C-level relationships with key clients.
Act as an escalation point and strategic advisor to clients.
Collaborate with internal cross-functional teams such as HR, Finance, Recruitment, IT, and Sales.
Team & Capability Development
Lead and mentor delivery managers and operations leaders across regions.Drive talent acquisition, training, and career development programs to build a scalable team.
Foster a high-performance culture focused on accountability, ownership, and excellence.
Qualifications/Requirements- Minimum of 12 years of progressive experience in sales, operations, and leadership roles within the BPO, IT services, or outsourcing industry.
- At least 5 years in a senior management or director-level position, preferably with full P&L responsibility.
- Strong background in strategic planning, service delivery, and client relationship management.
- Exceptional leadership, negotiation, and communication skills.
- Proven experience in managing geographically distributed teams and working with international clients.
- Bachelor's degree in Business, Management, or a related field; MBA is a plus.
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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