Customer Service (Order Management)

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

1. To answer customer questions by phone, email, social media or walk-in client in a timely manner.
2. Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers’ orders.
3. Communicate with consumers/customers and responds promptly to complaints related to products or services.
4. Coordinate with the different departments to address complaints related to products and services.
5. Follow-up customer call when necessary.
6. Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor’s/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.
• Can start immediately