eLearning Experience Designer

eLearning Experience Designer - AEM Segment

Position Overview

The role applies adult learning principles, instructional design best practices, learning technologies, and multimedia development to create engaging, effective eLearning with clear outcomes and impact. This position reports to the Director, Customer eLearning Programs.

In this opportunity, as an eLearning Experience Designer, you will:

• Partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management as appropriate to develop and maintain on-demand training materials for Thomson Reuters Legal products.
• Drive creation and maintenance of world-class, eLearning experiences for a portfolio of SaaS software products to drive customer usage and adoption in their daily workflow
• Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors
• Work directly with subject matter experts to design and develop content, including video scripts, user guides, and additional eLearning course material
• Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences
• Stay current and provide thought leadership on innovation in eLearning and customer education
• Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers
• Maintain learning content within LMS and other technology systems
• Measure and analyze content effectiveness and update content as necessary

You're a fit for the role of an eLearning Experience Designer if your background includes:

• Bachelor's degree (BA/BS) in English, Journalism, Technical Communication, Information Science/Informatics, Computer Science, Business, Human Resources, or a related field—or equivalent practical experience.
• Strong written and verbal communication skills, specifically writing and designing instructional content.
• Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools
• Knowledge and working experience with learning management systems (LMS) and content management systems.
• Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint
• Ability and passion for creating modern, visually appealing, easy-to-consume learning content; experienced in video creation and editing.
• Creative thinker, open to change, and learns quickly when facing new problems
• Strong attention to detail
• Proven project management and organization skills
• Reviewable portfolio of relevant work preferred.

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