Customer Service Representative | Pangasinan (Hybrid)

DUTIES AND RESPONSIBILITIES:

• Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and

• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Answers basic inquiries and resolves basic problems.
• Document issues and identifies appropriate actions to resolve inquires including those related

• Actively re-directs incoming callers to self-service options
• Performs proactive outbound follow-up communications, as necessary
• Performs client site merchandising supplier support updates
• Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to

• Handle e-mail requested interactions
• Perform catalog management maintenance for customer order guides

Why Join Us?

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

REQUIRED MINIMUM EDUCATION AND EXPERIENCE:

• Completed 2 years in College or SHS graduate

TECHNICAL REQUIREMENTS:

• Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)

ABILITIES AND SKILLS:

• Demonstrates customer service orientation
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the
• ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment

Your future starts here—grow, thrive, and make an impact with Cognizant.